A-holes. We all know one and unfortunately, we've all worked with one.

It’s important to know the difference between an actual A-hole vs. a one-off case of word vomit from someone who is having a bad day. So how can one determine if the person in the next cubicle is indeed, bonafide A-hole material?

Lucky for us, the peeps at HubSpot have it all figured out with a nifty, foolproof flowchart that takes us from the offending incident to the resulting inappropriate response, plus top tips for diffusing the A-hole situation in no time flat. We think it’s pretty genius.

Check it out below!